Software for Housing Associations

Dutch housing associations collectively manage over 2.3 million social housing units and play a crucial role in public housing. The sector faces enormous challenges: the energy transition (upgrading to energy label A/B), rising maintenance costs, increasing tenant expectations, and strict regulations from the Housing Act (Woningwet) and WSW. Custom software helps housing associations manage their property portfolio more intelligently, serve tenants better through self-service portals, and improve the energy performance of their housing stock in a data-driven manner. MG Software builds platforms that increase operational efficiency and contribute to affordable and sustainable housing.

Pain points

• Outdated ERP systems (Tobias, Viewpoint) that do not meet modern tenant expectations for digital self-service
• Inefficient maintenance management where requests come in by phone, are scheduled manually, and subcontractors are coordinated via email
• Lack of insight into energy performance of the housing stock, complicating planning of sustainability projects
• Fragmented tenant communication via letters, phone, and email without a central communication channel or history
• Complex reporting to regulators (WSW, Aw) and accountability for performance agreements with municipalities

Our solutions

• Modern tenant portal where tenants submit maintenance requests 24/7, manage rental matters, view documents, and communicate with the association
• Integrated maintenance management system with digital request flow, automatic scheduling, subcontractor portal, and real-time status updates
• Energy monitoring platform combining energy labels, consumption data, and sensor data per dwelling for data-driven sustainability planning
• Asset management dashboard with portfolio overview, multi-year maintenance budget (MJOB), vacancy management, and property value linkage
• Automated reporting engine for WSW accountability, dVi/dPi reports, and performance agreements with municipalities

Benefits

• Up to 50% fewer phone-based requests through a tenant portal with self-service maintenance reporting and status tracking
• Faster maintenance request resolution through automated workflows from request to completion and tenant review
• Data-driven sustainability strategy through centralised insight into energy performance and CO₂ emissions per complex and per dwelling
• Lower administrative burden through automated reporting for WSW, Housing Authority, and municipal performance agreements

Technologies