Software for the Telecom Industry

The telecom industry faces enormous challenges: the rollout of 5G networks, increasing competition from OTT services, rising customer expectations, and declining ARPU. Telecom providers must invest in digitalisation to manage their networks more efficiently, automate billing processes, and reduce customer churn. Custom software enables telecom companies to modernise their operations, build superior customer portals, and make data-driven decisions about network planning and customer retention.

Pain points

• Complex network infrastructure with limited real-time monitoring and slow fault detection
• Outdated billing systems not flexible enough for convergent products and bundles
• High customer churn due to poor customer experience, opaque invoices, and slow support
• Slow service provisioning taking weeks to activate new services for customers
• Fragmented OSS/BSS systems that do not communicate well, leading to operational inefficiency

Our solutions

• Network monitoring platform with real-time dashboards, anomaly detection, and predictive alerting
• Convergent billing system combining all products (mobile, fixed, internet, TV) in one invoice
• Self-service customer portal with real-time usage insight, bundle management, and outage notifications
• Automated service provisioning that activates new services within minutes
• Integrated OSS/BSS architecture seamlessly connecting network, billing, and customer management

Benefits

• Up to 40% faster fault detection and resolution through real-time network monitoring and predictive alerts
• Lower customer churn through transparent billing, self-service, and proactive communication
• Higher ARPU through flexible bundling and intelligent upselling in the customer portal
• Significantly shorter activation time for new services through automated provisioning

Technologies