Booking System Examples - Inspiration & Best Practices

Online booking systems have become indispensable for service-oriented businesses. By giving customers the ability to book 24/7, you increase conversion, reduce no-shows, and save valuable staff time. A good booking system combines a user-friendly booking experience with powerful back-office tools for resource planning, availability management, and payment processing. Here we showcase concrete examples of successful booking systems.

Restaurant reservation platform with table management

A restaurant chain with 12 locations had a reservation platform built enabling guests to book tables online. The system manages table layouts per location, optimises occupancy through smart time slot allocation, and sends automatic confirmations and reminders. For walk-ins, available tables are updated in real time. Average occupancy increased by 18% after implementation of the booking system.

• Visual table management with drag-and-drop floor plan per location
• Smart time slot allocation for optimal occupancy rates
• Automatic confirmations and reminders via SMS and email
• Real-time availability updates for walk-ins and cancellations

Coworking space booking system

A coworking space operator launched a booking system where members reserve desks, meeting rooms, and event spaces. The system shows real-time availability on an interactive floor plan, processes payments per hour or per day, and manages membership quotas. Members can check in with one tap via the mobile app using QR code scanning at their booked workspace.

• Interactive floor plan with real-time availability
• Flexible pricing models per hour, day, or membership quota
• QR code check-in via the mobile app
• Automatic invoicing based on actual usage

Medical appointment system for a GP practice

A GP practice implemented an online appointment system that integrates with their practice management system. Patients select the consultation type, choose a doctor, and book an available time slot. The system accounts for consultation duration per appointment type and automatically reserves buffer time between appointments. Urgent cases are handled through a separate flow with priority availability allocation.

• Practice management system integration for calendar and patient data sync
• Consultation type-dependent duration and scheduling
• Automatic buffer time between appointments for overruns
• Urgent appointment flow with priority allocation

Venue rental platform for event spaces

A company managing event venues launched an online booking platform. Organisers browse available venues with photos, capacity information, and amenities, select a date, and configure additional services like catering and audiovisual equipment. The system automatically generates quotes, processes deposits, and sends timeline reminders for event preparation milestones.

• Configurable venue profiles with photos, capacity, and amenities
• Add-on services configurator for catering and equipment
• Automated quote generation and deposit processing
• Timeline reminders for event preparation milestones

Key takeaways

• Automated reminders via SMS and email reduce no-show rates by an average of 30-40%.
• Smart time slot allocation and resource planning optimise occupancy and revenue per time unit.
• Integration with existing systems (PMS, ERP) is crucial for a seamless workflow without duplicate administration.
• Mobile booking experience is essential — over 60% of reservations are made on a smartphone.

How MG Software can help

MG Software builds custom booking systems that perfectly align with your business process. From simple appointment schedulers to complex multi-resource booking platforms with payment processing — we develop solutions that offer your customers an optimal booking experience while increasing your operational efficiency.