MG Software.
HomeAboutServicesPortfolioBlogCalculator
Contact Us
  1. Home
  2. /Knowledge Base
  3. /What is a Chatbot? - Definition & Meaning

What is a Chatbot? - Definition & Meaning

Learn what a chatbot is, how AI chatbots work with natural language, and when a chatbot makes sense for customer service and internal processes.

A chatbot is a software program that communicates with users via chat (text or voice), often to answer questions, perform tasks, or route to human agents.

What is What is a Chatbot? - Definition & Meaning?

A chatbot is a software program that communicates with users via chat (text or voice), often to answer questions, perform tasks, or route to human agents.

How does What is a Chatbot? - Definition & Meaning work technically?

Chatbots range from rule-based to AI-based (LLMs). Modern chatbots use RAG for company knowledge. Platforms: Dialogflow, Rasa, or custom with OpenAI/Claude API.

How does MG Software apply What is a Chatbot? - Definition & Meaning in practice?

MG Software builds AI chatbots for customer service, lead qualification, and internal knowledge sharing. We combine LLMs with RAG for accurate, source-based answers and ensure seamless handoff to human agents when needed.

What are some examples of What is a Chatbot? - Definition & Meaning?

  • A support chatbot answering FAQs, explaining opening hours and return policy, and routing complex cases to an agent.
  • A lead bot on a website qualifying visitors with questions and scheduling appointments in the CRM.
  • An internal HR bot helping employees with leave requests, expenses, and company policies.

Related terms

ai agentsmachine learningapi

Further reading

Knowledge BaseWhat is Machine Learning? - Definition & MeaningWhat is AI? - Definition & MeaningChatbot Implementation Examples - Inspiration & Best PracticesSoftware for Customer Service

Related articles

Chatbot Implementation Examples - Inspiration & Best Practices

Explore chatbot implementation examples and discover how businesses deploy AI chatbots for customer service, HR, and sales. Real cases with measurable results.

What is Machine Learning? - Definition & Meaning

Learn what machine learning is, how it differs from traditional programming, and explore practical business applications of ML technology.

What is AI? - Definition & Meaning

Learn what artificial intelligence (AI) is, how it works, and what applications AI has for businesses in 2026.

What is AI Deployment? - Definition & Meaning

Learn what AI deployment is, how to put AI models into production, and which challenges and best practices exist for operationalizing AI.

Frequently asked questions

Rule-based bots follow fixed scripts and menus; they are predictable but limited. AI chatbots understand natural language, vary in answers, and learn from data. AI is more flexible but requires more setup and monitoring.
For recurring questions, 24/7 availability, fast first response, and filtering simple questions so agents have time for complex cases.
Via RAG (own documents as source), clear instructions (prompts), guardrails against hallucinations, and human-in-the-loop for sensitive or uncertain answers. Regular reviews and feedback loops improve quality.

What is the difference between rule-based and AI chatbots?

Rule-based bots follow fixed scripts and menus; they are predictable but limited. AI chatbots understand natural language, vary in answers, and learn from data. AI is more flexible but requires more setup and monitoring.

When does a chatbot add value?

For recurring questions, 24/7 availability, fast first response, and filtering simple questions so agents have time for complex cases.

How do you ensure a chatbot gives correct answers?

Via RAG (own documents as source), clear instructions (prompts), guardrails against hallucinations, and human-in-the-loop for sensitive or uncertain answers. Regular reviews and feedback loops improve quality.

We work with this daily

The same expertise you're reading about, we put to work for clients.

Discover what we can do

Related articles

Chatbot Implementation Examples - Inspiration & Best Practices

Explore chatbot implementation examples and discover how businesses deploy AI chatbots for customer service, HR, and sales. Real cases with measurable results.

What is Machine Learning? - Definition & Meaning

Learn what machine learning is, how it differs from traditional programming, and explore practical business applications of ML technology.

What is AI? - Definition & Meaning

Learn what artificial intelligence (AI) is, how it works, and what applications AI has for businesses in 2026.

What is AI Deployment? - Definition & Meaning

Learn what AI deployment is, how to put AI models into production, and which challenges and best practices exist for operationalizing AI.

MG Software
MG Software
MG Software.

MG Software builds custom software, websites and AI solutions that help businesses grow.

© 2026 MG Software B.V. All rights reserved.

NavigationServicesPortfolioAbout UsContactBlogCalculator
ResourcesKnowledge BaseComparisonsAlternativesExamplesToolsRefront
LocationsHaarlemAmsterdamThe HagueEindhovenBredaAmersfoortAll locations
IndustriesLegalEnergyHealthcareE-commerceLogisticsAll industries