Software for the Government Sector
Custom government software: from citizen portals and permit systems to open data platforms. Meet WCAG, DigiD and open government requirements with user-friendly digital services.
The Dutch government faces the challenge of fully digitising its services while keeping them accessible to every citizen. From municipalities and water boards to executive agencies, the demand for secure, scalable, and accessible digital solutions is growing rapidly. Custom software enables government organisations to build citizen portals, permit workflows, and open data platforms that comply with strict requirements around privacy (GDPR), accessibility (WCAG 2.1 AA), and authentication via DigiD. MG Software helps public-sector organisations accelerate their digital transformation without compromising on compliance or usability.
Pain points
- Outdated legacy systems that fail to meet modern accessibility standards (WCAG 2.1 AA) and are costly to maintain
- Complex permit processes handled manually, leading to long processing times and errors in case files
- Lack of a centralised citizen portal where residents can digitally manage permits, taxes, and service requests
- Difficult integration with national infrastructure such as DigiD, MijnOverheid, and base registries (BRP, BAG, BRK)
- Insufficient data insight due to fragmented information flows, making reporting to council or national bodies cumbersome
Our solutions
- Accessible citizen portals with DigiD integration where residents submit requests, track statuses, and download documents 24/7
- Digital permit workflow with automated zoning plan checks, automatic status updates, and email notifications
- Open data platform compliant with the Open Government Act (Woo) that publishes datasets in DCAT standard format
- Integrations with national base registries (BRP, BAG, BRK) and Logius services for seamless data exchange
- Management dashboards with real-time KPIs on service delivery, processing times, and citizen satisfaction for executive reporting
Benefits
- Up to 40% shorter permit processing times through automated checks and status updates
- Full WCAG 2.1 AA compliance ensuring digital services are accessible to all citizens, including those with disabilities
- Lower operational costs by replacing paper-based processes and manual data entry with automated workflows
- Higher citizen satisfaction through self-service portals with 24/7 availability and transparent process information
Technologies
Frequently asked questions
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